Cancellation Policy

At Lumos Curtains, we understand that circumstances can change, and you may need to cancel an order. We have designed our cancellation policy to ensure clarity and fairness in such situations. Please review the policy below to understand the terms and conditions governing order cancellations.

Order Cancellation Timeframe: 

You may cancel your order within 12 hours of placing it. After this timeframe, the cancellation request may not be accommodated as the order would likely have entered the processing stage.

Cancellation Process: 

To initiate an order cancellation, please contact us at customerservice@lumoscurtains.com as soon as possible. Provide your order number and relevant details for the cancellation. Please note that cancellation requests sent via email should receive confirmation from our team before they can be considered successful.

Refund Process for Canceled Orders: 

If your order is successfully canceled within the specified timeframe, a full refund will be processed to your original payment method. The refund will be initiated promptly, and funds should be credited back within 3-10 business days. Please note that the exact timeframe for the refund to reflect in your account can vary based on your financial institution.

Late Cancellation: 

Orders that are canceled after the stipulated time frame or orders that have already been shipped may not be eligible for cancellation. In such cases, you may follow our return policy to return the items after they are received.

Contact Us: 

If you have any questions or concerns about our cancellation policy or need assistance with canceling an order, please reach out to our customer service team at customerservice@lumoscurtains.com. We are here to help and ensure a smooth experience.

By placing an order with Lumos Curtains, you acknowledge and agree to the terms outlined in this cancellation policy.